F.A.Q

Please DO NOT call any of the stores about JupiterTHC orders or memberships questions.  

Please send questions about orders to orders AT jupiterthc.ca

Please send membership questions to memberships AT jupiterthc.ca

 

Who can order our products?

We will only ship products from this website to approved members who are over the age of majority in the province or territory they reside in.  Members purchasing from the Victoria dispensary must be 19+ (no exceptions).  Click here to learn more.


How do I become a member?

Click here to learn more.

 

How do I pay for my order?

After you have checked out, you will receive an email from orders@jupiterthc.ca with detailed instructions.  All orders are paid for by an e-transfer that you send us digitally from a Canadian Bank.
 

How do I get my order?

All orders are shipped using Canada Post.  Delivery times are 2-7 business days, depending on location.  Once the order is confirmed and fulfilled, we will email you a tracking number. We cannot deliver Canada Post delivery times. 
 

How is my order packaged?

We use discreet, generic, prepaid envelopes and boxes when necessary.  We also vacuum seal products that have strong odors.
 

Do our Jupiter locations in Edmonton for Saskatchewan sell medical cannabis products?

No, we do not have any medical cannabis products for sale or onsite at any of our retail locations in Edmonton , Victoria , or Saskatoon.  You cannot purchase any cannabis products at these stores.    Please order from this website.
 
All of our sales associates (at any of the stores) will assist you in getting your Jupiter dispensary membership process started.
 

How do I know what products are right for me?

If you are unsure of what products you may need, please contact us and we will do our very best to help you.
 

Are there any order amount restrictions?

Yes, we will not ship more than 75 grams in one shipment or 150 grams to the same patient in a 30 day period of time.  
 
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